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  • Thomas Goyette

Relieving Stress for Your Line Crew

Companies across every industry have been pushing the envelope on what is possible with the work that can get done in relation to the number of employees on the workforce. Now, while this increased productivity may seem like a positive outcome given our countries stressed economic climate, it is a detriment to the workforce itself.


Businesses have continually been asking less employees to do more work while maintaining the existing pay wages. As a result, employees feel as though they need to pull overtime shifts and work up to eighty hours weeks not only to get ahead monetarily, but to move forward within their organization. Often, they still fall short.

While a heightened work ethic may seem like a good thing, the underlying issues are the steady creep toward physical burn out, conflict between overworked employees, an increase in mistakes, and a loss of general motivation.


Mitigating the Damage


Clear performance metrics are perhaps the most useful tool to understanding what your current workforce is, and is not, capable of. Understanding your max workload will help your organization better plan, and staff for, high and low-density periods. On the lighter end, this will save on your profit margins by reducing the number of paid employees on a shift that is not needed while freeing up the capital to pay for additional staff on the higher-density days.


Understanding the needs of your employees, what they can and can’t manage, and at what point they begin to adopt a negative view of their work, will help mitigate damage to your company’s relationships. An organization must be careful to define both the needs of the workforce, and the needs of everyone individually to most effectively manage them.


This is not to say that we should cater to lackluster employees, but, understanding the capabilities of each will help managers understand where their company’s strengths and weaknesses are, which can avoid future conflict.


In the aviation industry, it is often the line crew personnel that will spend the most time with your clients. Topping off a business class jet takes time, given that most will take hundreds of pounds. Having a frustrated, overwhelmed, or burnt out employee fueling an aircraft alongside a client who may have gotten out to wait for their rental car or stretch their legs is not an ideal situation.


Widen Your Lens Before Focusing


Keeping your workforce happy and efficient is about understanding the capabilities of your existing business model. Too often managers will overburden employees with tasks that the company just simply isn’t equipped or staffed to handle. It is important to know your company’s limitations before you set higher expectations onto your employees.


So, figure out what the collective can do first, then break it down.

In a similar way, maintaining proper performance metrics is pivotal to your success and shift management. Reviewing the amount of work orders, a given employee can complete within a certain time frame, and which tasks they perform to a higher degree on will help managers prioritize and assign jobs to the correct employees.


Having an accessible location for employees to view their metrics with transparency is key for all roles. Here, they would be able to see in what departments they excel and in which they lack. Managers will be able to see how many work orders are completed by each employee and can better manage who deserves to be rewarded for their hard work, and of course, who may be taking advantage.


Utilize New Tools


Never be so set in your ways that you forget to grow.


Technology changes daily, and we don’t expect you to keep up with changes that can occur that swiftly. However, game-changing technology only comes into the market once a decade or more depending on the industry and it is important to recognize what is truly going to push your business ahead of the competition, and what is just a trend.


Cut it down the basics of what your business needs; which should be increased productivity, empowered employees, clear and measurable metrics, and the ability to plan ahead.


Well, that technology has finally come around after decades of FBO’s working off of paper slips and systems that are still stuck in the 1980’s.


See what VoyagerFBO can do for you.

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